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Customer Success Specialist- (Cantonese Speaker) Fresh Graduates Are Welcome

RM 3,500 - RM 3,800 / month

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  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls.
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Fresh graduates are encouraged to apply.
  • Welcome SPM/Diploma/Degree Graduate.
  • Can speak and read in Cantonese & English.
  • Previous working experience in customer service, or customer service related field is an added advantage but not essential.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • 5 Day Working Day.
  • Language Allowance RM300
  • Training Provided
  • No Midnight Shift
  • Medical and Insurance Coverage
  • EPF, Socso, EIS and etc.
  • Annual Leave
  • Medical Leave
  • Career Progression
  • World Class Training provided (Soft skill, system, SOP and product knowledge)