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Customer Success Specialist- (Cantonese Speaker) Fresh Graduates Are Welcome
RM 3,500 - RM 3,800 / month
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- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Fresh graduates are encouraged to apply.
- Welcome SPM/Diploma/Degree Graduate.
- Can speak and read in Cantonese & English.
- Previous working experience in customer service, or customer service related field is an added advantage but not essential.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- 5 Day Working Day.
- Welcome SPM/Diploma/Degree Graduate.
- Language Allowance RM300
- Training Provided
- No Midnight Shift
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)