Operations Analyst | MNC

Position: Operations Analyst Industry: IT & Networking Working Duration: 6 months contract (Renewable based on performance) Working Day/Hours: Monday – Friday; 8:30am – 5:30pm Working Location: Level 5, Jalan Stesen Sentral 5, Brickfields, 50470 Kuala Lumpur Salary: Basic up to RM5,400 (Based on experience & skills) with statutory contribution + leave entitlement + medical coverage The Operations Analyst is part of company’s Commerce Operations (CO) organization. CO provides operational engagement and advisory services to customers, partners and sales across commerce processes for company’s products, services and software business. The Operations Analyst works directly with sales and other cross-functional stakeholders to provide world class operations management and advisory services. These services include: Commit management: • Attend Forecast calls and understand key priorities for the week, month, quarter • Accountable for commit operationalization on a weekly basis, with cross-functional team engagements (sales, channel, engineering, finance, IT, customer service) and update stakeholders on the progress/actions required • Prepare Sneak peek for respective Theatre and Segment in critical period-ends Business Partnership: • Field/Customer operations advisory, enablement and change management, on tools, policies and processes • Supply chain consultation and constraint management • Consultation and operational design for complex deals HW and deal assurance • Quality of Bookings and Backlog Mgmt analysis and resolution • Stakeholder Operational Business Reviews • Advisor to sales teams on company’s crediting and compensation policies and processes, including system driven crediting rules, bookings policies and recognition of different offer types, and periodic compensation and incentive program changes • Escalation management accountability & ownership including at the executive level • Field Problem Identification • Proactively solve sellers problems, listen to their feedback and close loop • Drive process and system automation and simplification by raising the change request, work with cross function team (e.g. IT, process manager) until change is implemented. • Drive awareness and adoption of solutions and enhancements • Ensure continued self-learning especially on new business consumption models, software and acquisitions. Job Requirement • Requires BA/BS degree or equivalent plus 4+ years related experience • Project Management Certificate a plus • Relevant language proficiency – Proficient in written and spoken English and Mandarin • Knowledge of E2E field operational processes • Experience working within a channel business structure from all operational aspects • Experience driving cross-functional and/or global initiatives • Experience in an environment with significant business transformation, leading change management Other experience, which is a distinct advantage include: company ordering or technology knowledge / certification (Product, Services or Software) Sales Operations experience especially in IT or Sales environment Understanding of company’s Partner Programs including incentives, pricing and rebates Experience in Software Operations & Enterprise Agreement deal structures Other general expectations: • Demonstrated business acumen, planning and organizational skills, ability to work to very tight timelines and deliverables • Data analytics skills with ability to translate data into business intelligence • Program Management - Ability to translate company business objectives and our stakeholders’ priorities in to actionable plans • Solution minded, understanding root cause and able to implement necessary changes • Enjoys working in a fast-paced changing environment. Take-charge attitude and able to demonstrate flexibility, resiliency and able to adapt quickly to changing priorities • Demonstrated ability to build and manage relationships within company and collaborate with cross function teams, within the team or with external parties. • Excellent communication skills at all levels – both presentation and personal, soft skills • Ability to drive radical changes, process, tool enhancement and simplification. • Advanced level of proficiency with Excel and PowerPoint preferred If you are interested to apply, please forward your latest resume to [email protected] or [email protected] Subject: Job Application - Operations Analyst