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IT Executive (MRS & Apps Support)

Salary undisclosed

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Job Description: 1. Provide frontline technical support to end-users, addressing hardware, software, and network-related issues. Diagnose and troubleshoot problems, offering timely and effective solutions. Assist in the administration and maintenance of IT systems, including servers, databases, and network infrastructure. 2. Install and configure hardware components such as computers, printers, routers and other devices. 3. Implement security protocols and updates to ensure system integrity. Deploy and update software applications, ensuring compatibility and security. 4. Conduct training sessions for end-users to enhance their proficiency in using IT systems. 5. Develop instructional materials and documentation for common issues. 6. Monitor and manage network performance, identifying and resolving connectivity issues. - 7. Collaborate with network administrators to optimize network efficiency 8. Implement and enforce cybersecurity measures to protect against malware, phishing, and other threats. Conduct security audits and ensure compliance with security policies. Data backup and recovery. Establish and maintain data backup procedures to prevent data loss. 9. Develop and test disaster recovery plans to ensure business continuity. 10. Work with IT Procurement to manage equipment and software, ensuring compatibility and cost-effectiveness. 11. Collaborate with vendors to obtain necessary support and warranty services. 12.Maintain accurate documentation of IT systems, configurations, and troubleshooting procedures 13. Update documentation to reflect changes in the IT environment.