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i) Helping to install, configure and maintain the company’s IT framework. ii) Setting up hardware and software applications as and when required. iii) Providing general support for the company’s computer users. iv) Installing and maintaining various peripherals as well as installing relevant updates and patches. v) Handling colleague queries regarding networks, systems and applications, often through a help desk. vi) Various ongoing tasks such as checking and proofreading content, data entry, database maintenance and using printers, copiers and the like.