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Admin, Sales Coordinator (Ninja Mart) - Contract

RM 2,000 - RM 2,499 / month

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Key Responsibilities : 1. Sales Support & Coordination: - Act as the main point of contact for sales teams, providing operational support to ensure the smooth execution of sales activities. - Oversee order processing, ensuring all orders are placed, processed, and fulfilled accurately and on time. 2. Customer Service & Retention: - Address customer inquiries and complaints, working with internal teams to resolve issues related to order discrepancies and delivery delays. - Develop and implement retention strategies to improve customer satisfaction and build long-term relationships. 3. Order Issue Resolution: - Monitor and resolve order-related issues by coordinating with logistics and warehouse teams, ensuring any discrepancies are addressed promptly. - Proactively identify potential bottlenecks in the order cycle and implement corrective actions to minimise disruptions. 4. Cross-Functional Coordination: - Serve as a liaison between the sales, logistics, and customer service teams to streamline order processing and issue resolution. - Facilitate communication between departments to improve efficiency and ensure alignment on business objectives. 5. Sales Reporting & Insights: - Track and analyse sales performance, order fulfilment, and customer service metrics to identify areas for improvement. - Generate and present reports that provide insights into order statuses, customer satisfaction, and sales team performance. Job Requirements : - Diploma/Bachelor’s degree in Business Administration, Sales, Logistics, or a related field. - Minimum 1 year of experience in a sales support, customer service, or order management role, ideally within the FMCG or logistics industry. - Proven track record of coordinating cross-functional teams and resolving customer service issues efficiently. - Experience in using CRM or order management systems to track and report on sales activities - Excellent coordination and time management skills - Strong problem-solving abilities and exceptional customer service skills. - Effective communication skills and collaboration with cross-functional teams - High attention to detail and technical proficiency in managing order systems and reporting. Note : - 6 working days, based in Seksyen 22 Shah Alam (Warehouse) - Opportunity to be absorbed as permanent employee