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Customer Service Representative English Speaker March Intake
Salary undisclosed
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Project: Airline project JOB DESCRIPTION: Handle all outbound calls related to customer inquiries, complaints, feedback, and concerns regarding the airline’s services, policies, and products. Contact customers proactively if their flights have been rescheduled, providing updated details and alternative options if needed. Assist customers with booking modifications, cancellations, refunds, and rebookings while ensuring compliance with company policies. Provide accurate information regarding flight schedules, baggage policies, check-in procedures, and other travel-related inquiries. Address and resolve customer grievances professionally, escalating complex issues to the appropriate department when necessary. Maintain and update customer records in the system, ensuring accuracy in all communications and transactions.