Customer Service Manager – Warehouse Operations

We are seeking a highly motivated and experienced Customer Service Manager to oversee and manage the customer service operations within our warehouse. This role will focus on leading a team, ensuring operational efficiency, and delivering exceptional service to our clients. ey Responsibilities: Supervise and lead the customer service team in the warehouse to ensure smooth daily operations. Handle customer inquiries, complaints, and requests promptly and professionally. Develop and implement customer service policies and procedures to improve efficiency. Monitor team performance and provide coaching and training as needed. Collaborate with warehouse and logistics teams to resolve service-related issues effectively. Analyze customer feedback and operational data to identify areas for improvement. Ensure compliance with company policies and industry standards. Requirements: Bachelor’s degree in Business Administration, Logistics, or a related field (preferred). Minimum 1-3 years of experience in a customer service supervisory role, preferably in a warehouse or logistics setting. Strong leadership and communication skills. Ability to handle high-pressure situations and resolve conflicts effectively. Proficient in Microsoft Office (Word, Excel, PowerPoint). Fluent in Mandarin ( Both speaking and written) as the role involves interactions with Mandarin-speaking client.