Fraud Analyst
RM 2,200 - RM 2,600 / month
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Contract Duration: 6 Months
Work Location: Mercu2
Work Arrangement: Working in Office
Work Hours: Monday - Friday, 9.30 AM - 6:30 PM
Job Responsibilities:
- Analyze and review daily flagged transactions related to coin checks.
- Conduct basic off-platform merchant transaction reviews, excluding stolen financial or scam-related cases.
- Handle user appeals by sending the initial response email and summarizing case details in internal records.
- Ensure all actions taken comply with regulatory guidelines and internal policies.
- Carefully assess user and merchant appeals, ensuring that only accurate and appropriate information is shared.
Job Requirement:
- Strong analytical and logical reasoning skills for transaction monitoring.
- High sense of responsibility and ability to follow SOPs accurately.
- Knowledge of financial regulations and compliance is a plus.
- Attention to detail when managing user and merchant appeals.
- Ability to communicate clearly and professionally.
- Fresh graduates are welcomed
Salary Package:
- Basic Salary : RM 2,200.00
- KPI Incentive : RM 400.00
Job Types: Full-time, Contract
Contract length: 6 months
Pay: RM2,200.00 - RM2,600.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Application Question(s):
- Are you able to start immediately?
- How long is your notice period?