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Fraud Analyst

RM 2,200 - RM 2,600 / month

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Contract Duration: 6 Months

Work Location: Mercu2

Work Arrangement: Working in Office

Work Hours: Monday - Friday, 9.30 AM - 6:30 PM

Job Responsibilities:

  • Analyze and review daily flagged transactions related to coin checks.
  • Conduct basic off-platform merchant transaction reviews, excluding stolen financial or scam-related cases.
  • Handle user appeals by sending the initial response email and summarizing case details in internal records.
  • Ensure all actions taken comply with regulatory guidelines and internal policies.
  • Carefully assess user and merchant appeals, ensuring that only accurate and appropriate information is shared.

Job Requirement:

  • Strong analytical and logical reasoning skills for transaction monitoring.
  • High sense of responsibility and ability to follow SOPs accurately.
  • Knowledge of financial regulations and compliance is a plus.
  • Attention to detail when managing user and merchant appeals.
  • Ability to communicate clearly and professionally.
  • Fresh graduates are welcomed

Salary Package:

  • Basic Salary : RM 2,200.00
  • KPI Incentive : RM 400.00

Job Types: Full-time, Contract
Contract length: 6 months

Pay: RM2,200.00 - RM2,600.00 per month

Schedule:

  • Fixed shift
  • Monday to Friday

Application Question(s):

  • Are you able to start immediately?
  • How long is your notice period?