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Customer Service CUM Admin Executive (Remote / Work From Home)

Salary undisclosed

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Job Overview:

We are seeking motivated and results-driven individuals to join our team in Malaysia. As a brand ambassador of St.Hua Private School, a Singapore-based company, you will play a vital role in connecting with potential clients, introducing our services, and supporting our growing business in Malaysia.

Roles & Responsibilities:

  • Assist in office operations, i.e., day-to-day administrative and operational duties, data entry of relevant information into database, etc.
  • Make outbound calls to prospective clients based on company-provided leads.
  • Understand and interpret business needs and technical requirements in order to translate product benefit across all types of clients.
  • Introduce our services and address client inquiries professionally.
  • Handle all online customers’ enquiries and answering phone calls.
  • Keeping track of potential customers that have been contacted & those who do not want to be contacted in the future.
  • Accurately record client information, call logs, and feedback into the system.
  • Maintain regular follow-ups with potential leads and existing clients to build relationships and secure appointments.
  • Achieve weekly and monthly call targets and conversion goals set by the management.

Requirements:

  • Minimum SPM / STPM / Diploma / Degree holder
  • Preferred language(s): English, Mandarin (Candidates fluent in Mandarin preferred as the role requires dealing with Mandarin-speaking clients.)
  • Computer knowledge is required – Microsoft Office, Google suites, WhatsApp
  • Good spoken & written communication skills
  • Prior sales/telemarketing experience will be added advantage
  • Can start work immediately will be added advantage
  • Fresh graduates and students are welcomed to apply

Working hours:

  • Remote/work-from-home arrangement with real-time video calling with the Singapore team during full working hours
  • Monday to Friday, 10:00-13:00 and 14:00-18:00 (At least 5 hours per day)
  • Weekly physical submission of report to Singapore HQ

Salary:

  • RM30 to RM45 per hour (Progressive with commitment period)
  • Performance Bonus

Job Types: Full-time, Part-time, Permanent, Contract, Temporary, Freelance, Internship, Fresh graduate, Student job

Pay: RM30.00 - RM45.00 per hour

Benefits:

  • Work from home

Work Location: In person