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Customer Service Associate (Airlines)

  • Full Time, onsite
  • TalReso Consultancy And Advisory Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,500 - RM 4,500 / month

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ROLE: Customer Service Executive

PROJECT: Airlines

LOCATION:

  • Ara Damansara, Petaling Jaya (accessible by LRT Ara Damansara Station -10mins walking)
  • FREE shuttle service transport from LRT station to Office based on selected schedule

JOB SCOPE:

  • Handle inbound customer inquiries related to airline services.
  • Assist with flight bookings, cancellations, and rescheduling.
  • Provide accurate information on flight details, baggage policies, and special requests.
  • Address customer complaints and provide effective resolutions.
  • Ensure compliance with company and airline policies.
  • Maintain customer records and follow up on pending issues.

REQUIREMENTS:

  • Strong communication skills in English & Bahasa Malaysia (spoken & written).
  • Candidates supporting Mandarin/Cantonese must be fluent in speaking, writing and reading.
  • Customer service experience is a plus.
  • Ability to work in rotational shifts, including weekends and public holidays.
  • Problem-solving skills and a customer-first mindset.
  • SPM leavers and Fresh Graduates are welcomed to start their first career in a call center - Full Training Provided

SALARY PACKAGE:

  • Basic Salary:
  • English & Bahasa Malaysia : RM2,500
  • Mandarin & English : RM3,500
  • Mandarin & Cantonese : RM4,000
  • KPI allowance: Up to RM300
  • Night Shift allowance : Up to RM200

WORKING HOURS:

  • 24/7 rotational shift
  • 9.5 hours working a day (1 hour break & 30 minutes short break)
  • 5 working days with 2 days off (depending on scheduled shifts)

JOB TYPE:

  • Contract (24 months)
  • Intake Date : 23rd March 2025

TRAINING SHIFTS:

  • 7am-3pm / 3.30pm-11.30pm

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,500.00 - RM4,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay

Application Question(s):

  • Able to work 24/7 rotational shift?
  • Able to start work on 23rd March 2025?

Work Location: In person

Expected Start Date: 03/23/2025