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Jobs or company...

Sales Account Manager

  • Full Time, onsite
  • Prudential AMPri Cleanroom Services Sdn Bhd
  • Bukit Mertajam, Malaysia
RM 3,500 - RM 4,500 / month
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Job Summary

The Account Manager is responsible for driving sales growth and managing customer relationships for cleanroom contamination control solutions. This includes selling cleanroom laundry services, garments, disinfectants, clean-in-place (CIP), wipes, mopping systems, and associated consumable products. The role requires the understanding of controlled environments and a commitment to providing exceptional service to clients in industries such as pharmaceuticals, biotechnology, medical devices, healthcare and electronics manufacturing.

Key Responsibilities

1. Sales and Business Development

* Identify and pursue new business opportunities within the cleanroom market and industries supporting cleanroom market.

* Develop and execute sales strategies to achieve sales targets and business expansion.

* Promote and sell a comprehensive range of cleanroom contamination control products and services.

* Manage customer accounts, including contracts, pricing proposal, and service agreements.

2. Customer Relationship Management

* Build and maintain strong relationships with key customers. ensuring customer satisfaction and retention.

* Conduct regular meetings with clients to understand their needs and provide tailored solutions.

* Serve as the primary point of contact for customer inquiries, orders, and after-sales support.

* Monitor customer satisfaction and address any issues promptly.

3. Market Insights and Product Knowledge

* Stay updated on industry trends, regulations, and best practices in cleanroom contamination control.

* Analyse market trends, customer feedback, and competitor activities to identify opportunities and threats.

* Provide customers with technical information and product demonstrations as needed.

* Collaborate with technical and product teams, internally or from suppliers, to address customer challenges effectively, including change control management and support.

4. Collaboration and Reporting

* Work closely with the sales & marketing team, the technical team of the product principal supplier, and logistics teams to ensure seamless delivery of products and services.

* Prepare and present regular sales reports, forecasts, and market analyses and performance review to management.

* Collaborate with peers and support business requirements to meet customer needs.

Qualifications and Skills

* Bachelor’s degree in business administration, Science, Microbiology, or a related field.

* Minimum of 1-3 years of experience in sales or account management, preferably in cleanroom or contamination control products.

* Strong understanding of cleanroom environments and contamination control requirements.

* Excellent communication, negotiation, interpersonal skills and a team player.

* Self-motivated with a proven ability to meet and exceed sales targets.

* Proficient in CRM software and Microsoft Office Suite.

* Demonstrate flexibility and mobility, including the ability to travel on business to meet customer and operational needs.

* Occasional travel to headquarters in Malaysia for business meetings, training, and alignment with company objectives.

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Yearly bonus

Education:

  • Bachelor's (Required)

Experience:

  • Sales: 1 year (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person