US Fraud Prevention Specialist-Night Shift

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Get ahead in your career by joining Global Fraud. We manage fraud capabilities, strategies, and operations to protect American Express merchants and customers from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries.

You will be a pioneer member of an expanding group of Account Protection Specialists (APS) to handle US Fraud during core hours.

How will you make an impact in this role?

What’s in store for you?

• Join and be associated with one of the world’s most valuable brand!
• Handle a vast portfolio of premium Customers based in United States.
• Efficiently detect and prevent Fraud, whilst enhancing Customer Experience through World Class servicing.
• Service inbound and outbound calls, enabling spend and generating revenue, whilst minimizing Fraud risk.

You will be rewarded with:

• A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
• Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
• Competitive Salary – Get paid what you’re worth.
• Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
• Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!

Key responsibilities include but are not limited to the following:

• You will interact with premium customer to protect their account from fraud activities primarily on inbound and outbound calls, whilst proving World Class servicing.
• Make sound decisions through systematic analysis efficiently.
• Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
• Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs and ensure best-in class customer experience at all times.
• Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.
• Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud!

Minimum Qualifications

• Able to work rotating night shifts.
• Excellent English language proficiency for Customer based in the United States.
• Minimum Diploma holder
• Previous experience with Customer Service (local and international)