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Assistant Director of Sales
Reporting to the Director of Sales & Marketing, the incumbent shall be responsible to seek and maximize business opportunities for MICE and Groups especially for Rooms and Food & Beverage / restaurants from assigned and potential accounts through sales calls and other means of solicitation. Acts as a liaison between the hotel and client to achieve maximum returns, taking into consideration the client’s requirements. Provides feedback on market information trends and competitor activities to assist with the achieving of sales objectives and targets.
Duties and Responsibilities
- Maintains regular contact with assigned accounts through sales calls, telephone and other means in order to obtain business from these accounts.
- Informs existing and potential accounts of activities in the hotel and solicits for new business.
- Researches and identifies new prospects for follow up in order to maximize market share.
- Enters into negotiation on behalf of the hotel as and when required to do so, taking care not to exceed the limit of authority.
- Meets guests regularly to identify guest expectations and needs, and communicates guest requirements to Director of Sales.
- Ensures any sales, conference and catering enquiries are responded to and responds within 2 hours.
- Ensures response to room reservation within 2 hours.
- Responds to all MICE RFP, Tenders or Quotations.
- Handles any client’s compliments or complaints and ensures proper feedback to management for communication or rectification by concerned departments.
- Participates in planning and realization of sales campaigns together with the Director of Sales within defined market segments.
- Conducts hotel inspections when required.
- Identifies competitors, reports their promotions, function activities and marketing activities or any market intelligence to management.
Requirements:
- Performance and result-driven mindset, with a proven track record of achieving sales targets and driving revenue growth.
- 3 to 5 years proven work experience preferably within the hospitality industry.
- Strong ability to prioritize workload, demonstrating organization and structured approach to sales activities.
- Proactive and self-starting attitude, taking initiative and being driven to achieve sales objectives without constant supervision.
- Proficiency in computer literacy, with knowledge of hotel systems being advantageous.
- Excellent negotiation skills, with the ability to overcome obstacles and objections to secure profitable business deals.
- Ability to see challenges as opportunities and maintain a positive attitude in the face of obstacles.
Job Type: Full-time
Pay: RM8,200.00 - RM8,500.00 per month
Benefits:
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Fixed shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
- Diploma/Advanced Diploma (Required)
Experience:
- Sales & Marketing: 4 years (Required)
Application Deadline: 03/15/2025
Expected Start Date: 03/15/2025