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Education Counsellor

  • Full Time, onsite
  • United Kingdom Education Centre (UKEC)
  • Sunway City, Malaysia
RM 3,500 - RM 5,000 / month

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About the role
We are seeking individuals who are passionate about providing high-quality, personalized support and guidance to high school, college and university students to chart out their higher education pathway.

What you'll be doing

  • Providing personalized education counselling and advice to students and parents on higher education options
  • Respond to student enquiries promptly, professionally, and with a personal touch
  • Build trust and strong relationships by proactively following up on student and parent enquiries.
  • Represent the organization at education fairs, school workshops, and student recruitment activities (including some Saturdays).
  • Liaise with overseas universities and admissions teams to track student applications, arrange interviews, and advocate on their behalf.
  • Accurately manage and update student records.
  • Stay up to date with industry trends through in-house training, university information sessions, and exciting overseas familiarization trips (all expenses covered!).

What we're looking for

  • Passion for Education: Dedicated to supporting teens and young adults (16-25 years old) in navigating their higher education choices.
  • Customer-Focused Mindset: Strong customer service skills to guide both students and parents with professionalism and empathy.
  • Communication Skills: Excellent written and verbal proficiency in English.
  • Goal-Oriented & Resilient: Motivated by success, able to adapt and thrive in a dynamic environment.
  • Attention to Detail: Organized and meticulous in handling student information and processes.
  • Growth Mindset: Willingness to learn and continuously improve.

Bonus Skills & Experience:

  • Studied abroad in an English-speaking country (UK, Ireland, Australia, or New Zealand).
  • Proficiency in Mandarin.
  • Prior experience in customer service or education counselling.

If you are excited about this opportunity and believe you have the necessary skills and experience, we encourage you to apply now.

Want to know us better?

Check out our socials for more info.

Instagram - https://www.instagram.com/ukecmalaysia/

Youtube: https://www.youtube.com/watch?v=ViulmZwOJac&list=UULF6fOcjDvNQwmUs-tYvXSlYw&index=4

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus
  • Signing bonus
  • Yearly bonus

Ability to commute/relocate:

  • Subang Jaya: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have previous experience in customer service-related role?

Education:

  • Bachelor's (Required)

Language:

  • Mandarin (Preferred)

Work Location: In person