Proton Warranty Assistant (Bentong)

Job Description:

• Support the efficient and accurate processing of claims, ensuring all are handled promptly.
• Manage all relevant documents for warranty claims, payables, and parts associated with each claim.
• Thoroughly review warranty paperwork, confirming all necessary documentation is in place and that compliance criteria are met.
• Ensure documents are precise, organized, and properly maintained.
• Stay informed about company updates and factory recalls to ensure smooth operations.
• Organize and maintain customer and service records for easy access.
• Cultivate and maintain positive relationships with clients.
• Collaborate and communicate effectively with manufacturers.
• Negotiate favorable deals that benefit both customers and the organization.

Requirements:

• Education: High school diploma or equivalent.
• Experience: Prior experience in warranty administration or a similar field is a plus.
• Tech-Savvy: Comfortable using Microsoft Office Suite (Word, Excel, Outlook).
• Strong mathematical skills with a solid understanding of business operations.
• Excellent interpersonal skills, with a focus on communication and relationship-building.
• A good understanding of vehicles and parts is highly desirable.

Job Types: Full-time, Permanent

Pay: From RM1,700.00 per month

Supplemental Pay:

• Overtime pay

Language:

• English (Preferred)

Work Location: In person