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• Reports to the Front Office Manager. • Ensure that Front Office shifts are run efficiently and provide outstanding guest service • Lead the Front Office Team responsibly and efficiently and maintain a calm, professional environment at all times • Greets the VIP guests of the hotel. Performs special services for VIP Guests. Assists in VIPs’ arrival and departure. • To be fully aware of the hotel’s emergency procedures with regard to the safety of guests and employees. • Responsible for handling requests and complaints from guests. • Ensure that all employees are constantly updated on accurate hotel information. • Checks cleanliness of lobby and public areas, lights and front office staff in proper and orderly appearance and behaviour. • Responsible for planning, controlling and executing schedules & tasks. • Ensure activities are in compliance with company policies and procedures.