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- Greet and welcome guests as they arrive at the hotel. - Assist guests with check-in and check-out procedures. - Provide information on hotel facilities, services, and local attractions. - Handle guest complaints and resolve issues promptly and effectively - Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready on time. - Maintain an up-to-date knowledge of local events, festivals, and attractions. - Maintain a professional and courteous attitude towards guests and colleagues at all times.