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AML Operations Agent - L1

RM 3,000 - RM 3,500 / month

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JOB RESPONSIBILITIES:

  • Monitor customer interactions (calls, emails, chats) and transactional activities for potential red flags that may indicate money laundering or other suspicious behaviors.
  • Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions.
  • Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary.
  • Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements.
  • Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager.
  • Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting.
  • Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices.
  • Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.

JOB REQUIREMENTS:

  • Diploma or Bachelor’s degree in Finance, Business, or related field.
  • Minimum 1 year of experience in Banking, AML operations, compliance, or customer service.
  • Familiarity with BNM AML/CFT guidelines and the ability to apply these in a customer-facing environment.
  • Strong communication skills for interacting with both internal teams and customers during sensitive investigations.
  • Ability to work under pressure and manage multiple investigations simultaneously.
  • High attention to detail and a methodical approach to handling suspicious activity cases

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Work Location: In person