Position: AML Operations Agent
Position: AML Operations Agent- L1 Department: Customer Management (AML Operations)
Reporting to: AML Ops Assistant Manager
Tenure: 12-month renewable with Asian Technology Consultant (ATS)
Shift Basis
Key Responsibilities:
· Monitor customer interactions (calls, emails, chats) and transactional activities for potential red flags that may indicate money laundering or other suspicious behaviors.
· Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions.
· Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary.
· Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements.
· Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager.
· Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting.
· Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices.
· Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.
Requirements:
· Diploma or Bachelor’s degree in Finance, Business, or related field.
· Minimum 2 years of experience in AML operations, compliance, or customer service.
· Familiarity with BNM AML/CFT guidelines and the ability to apply these in a customer-facing environment.
· Strong communication skills for interacting with both internal teams and customers during sensitive investigations.
· Ability to work under pressure and manage multiple investigations simultaneously.
· High attention to detail and a methodical approach to handling suspicious activity cases
· Able to work on shift rotation
Job Type: Contract
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary?
Work Location: In person