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AML Operations Agent

RM 3,000 - RM 3,500 / month

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Position: AML Operations Agent

Position: AML Operations Agent- L1 Department: Customer Management (AML Operations)

Reporting to: AML Ops Assistant Manager

Tenure: 12-month renewable with Asian Technology Consultant (ATS)

Shift Basis

Key Responsibilities:

· Monitor customer interactions (calls, emails, chats) and transactional activities for potential red flags that may indicate money laundering or other suspicious behaviors.

· Support Customer Service agents by providing guidance on how to handle cases where suspicious activity is identified during customer interactions.

· Investigate suspicious activities and escalate cases to the AML Assistant Manager and Group Compliance when necessary.

· Perform due diligence and enhanced due diligence (EDD) on flagged customers, particularly those identified during Customer Service engagements.

· Assist in the preparation and submission of Suspicious Transaction Reports (STRs) in collaboration with the AML Assistant Manager.

· Maintain accurate records of all investigations, documenting findings and ensuring proper compliance reporting.

· Provide training and ongoing support to Customer Service agents on AML/CFT awareness and best practices.

· Ensure timely communication with customers when inquiries are flagged for suspicious activity and manage escalations efficiently.

Requirements:

· Diploma or Bachelor’s degree in Finance, Business, or related field.

· Minimum 2 years of experience in AML operations, compliance, or customer service.

· Familiarity with BNM AML/CFT guidelines and the ability to apply these in a customer-facing environment.

· Strong communication skills for interacting with both internal teams and customers during sensitive investigations.

· Ability to work under pressure and manage multiple investigations simultaneously.

· High attention to detail and a methodical approach to handling suspicious activity cases

· Able to work on shift rotation

Job Type: Contract

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?

Work Location: In person