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Customer Service Executive

  • Full Time, onsite
  • AGENSI PEKERJAAN SKILLSET SDN. BHD.
  • Petaling Jaya, Malaysia
RM 2,500 - RM 3,000 / month

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JOB REQUIREMENTS:

- Fluently communicating and writing skills in English and Bahasa Malaysia.

- SPM leavers are encouraged to apply.

- Able to work on rotational shifts.

- Prior working experience in the call service industry will be an added advantage.

- Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

- Handle all outbound calls related to customer inquiries, complaints, feedback, and concerns regarding the airline’s services, policies, and products.

- Contact customers proactively if their flights have been rescheduled, providing updated details and alternative options if needed.

- Assist customers with booking modifications, cancellations, refunds, and rebookings while ensuring compliance with company policies.

- Provide accurate information regarding flight schedules, baggage policies, check-in procedures, and other travel-related inquiries.

- Address and resolve customer grievances professionally, escalating complex issues to the appropriate department when necessary.

- Maintain and update customer records in the system, ensuring accuracy in all communications and transactions.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Work Location: In person