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Customer Service Representative| English Speaker| Up to 4k

RM 2,500 - RM 4,000 / month

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  • Handle inbound customer inquiries related to airline services, including reservations, flight changes, baggage issues, and general queries.
  • Provide exceptional customer service and ensure customer satisfaction.
  • Assist customers with ticket bookings, modifications, cancellations, and refunds in accordance with airline policies.
  • Manage customer complaints professionally and escalate complex issues when necessary.
  • Maintain accurate records of customer interactions in the system.
  • Ensure compliance with company policies, procedures, and service quality standards.

Job Type: Contract
Contract length: 24 months

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Commission pay
  • Performance bonus

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)
  • Cantonese (Preferred)

Work Location: In person