T
Customer Service Representative| English Speaker| Up to 4k
RM 2,500 - RM 4,000 / month
Checking job availability...
Original
Simplified
- Handle inbound customer inquiries related to airline services, including reservations, flight changes, baggage issues, and general queries.
- Provide exceptional customer service and ensure customer satisfaction.
- Assist customers with ticket bookings, modifications, cancellations, and refunds in accordance with airline policies.
- Manage customer complaints professionally and escalate complex issues when necessary.
- Maintain accurate records of customer interactions in the system.
- Ensure compliance with company policies, procedures, and service quality standards.
Job Type: Contract
Contract length: 24 months
Pay: RM2,500.00 - RM4,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Language:
- Mandarin (Preferred)
- Cantonese (Preferred)
Work Location: In person