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JOB RESPONSIBILITIES:
- Respond to inquiries, feedback, and complaints from both new and existing customers, ensuring high customer satisfaction.
- Identify and develop new customer relationships to expand the client base.
- Support the Marketing Manager and Managing Director in sales and marketing initiatives.
- Build and maintain strong relationships with customers for long-term business success.
- Gather insights on customer and competitor activities to enhance sales strategies.
- Ensure timely payment collection to maintain a healthy cash flow.
- Execute tasks assigned by the Section Head and senior management.
- Act as the primary liaison for assigned customers, managing:
- Order reception, entry, and scheduling
- Delivery negotiations (internally and externally)
- Shipment arrangements, pricing, invoicing, payment collection, cargo claims, and consignment billing
- Coordinate with transporters, forwarders, and agents to ensure smooth and timely deliveries. Verify that billing invoices align with agreed quotations.
- Collaborate with customers on forecasts, pricing, payment collections, order deliveries, shipping arrangements, invoicing, and cargo claims.
- Provide support to both overseas and local sales teams as needed.
- Conduct regular customer visits to ensure service quality and satisfaction.
- Support the company's objectives and complete assigned tasks from supervisors and management.
- Continuously seek and propose improvements to enhance overall company quality.
REQUIREMENTS:
- Certification/Diploma in any field.
- 2-3 years of experience in a sales-related role from any industry.
- Proficiency in Mandarin is an added advantage, as the role involves liaising with customers from China and Taiwan.
- Strong mathematical skills.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
- Excellent communication, analytical, and problem-solving abilities.
- Strong customer service and marketing skills.
- Good interpersonal skills and knowledge of quality systems.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM5,100.00 per month
Benefits:
- Health insurance
- Professional development
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Sales: 2 years (Required)
Language:
- Mandarin (Preferred)
Work Location: In person