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Customer Care & Experience In-Charge
RM 4,450 - RM 4,450 / month
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RESPONSIBILITIES :
- Lead customer experience strategy, process transformation, performance improvement management, talent development and mind-set & culture.
- To manage and attend to qualitative patient feedback and facilitate corrective actions, resolutions and suggestions for continuous improvement.
- To deliver the service quality training in all service areas.
- To manage customer engagement.
REQUIREMENTS:
- Minimum Bachelor Degree / Diploma in any field
- Preferably have 2-3 years experience in Customer Service / Hospitality Environment.
Job Types: Full-time, Permanent
Pay: From RM4,450.00 per month