Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Customer Success Specialist

RM 4,500 - RM 4,500 / month
Checking job availability...
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Responsibilities :

Own Overall Client Relationships:

  • Manage the end-to-end onboarding process for assigned clients, ensuring a seamless transition to our products and services.
  • Establish and maintain a trusted advisor relationship with clients to understand their unique needs and challenges.
  • Proactively engage with clients to drive continued value and maximize their return on investment in our products and services.

Communicate Effectively:

  • Liaise with both internal and external stakeholders, including senior-level management, to understand client needs and objectives.
  • Build strong relationships with executive decision-makers to maximize client retention and identify opportunities for growth.
  • Effectively communicate client feedback and insights internally to inform product development and service enhancements.

Maintain Customer Success Metrics:

  • Track and analyze customer success metrics, such as adoption rates, usage patterns, and customer satisfaction scores.
  • Use data-driven insights to identify areas for improvement and develop strategies to enhance the overall customer experience.

Cross-Functional Collaboration:

  • Collaborate closely with product, sales, and support teams to ensure a seamless customer experience and drive mutual success.
  • Foster a strong sense of community and information sharing across teams to ensure alignment and cohesion in supporting client needs.

Serve as Day-to-Day Contact:

  • Act as the primary point of contact for assigned client accounts, building trust and rapport through regular communication and support.
  • Identify opportunities to add value and provide proactive guidance to clients, highlighting best practices and opportunities for optimization.

Consultative Support:

  • Review the customer journey and identify opportunities for improvement or optimization.
  • Take a consultative approach in helping clients overcome challenges and achieve their business goals through the effective use of our products and services.

Promote Product Adoption:

  • Educate clients on the full range of features and functionalities offered by our products and services.
  • Introduce and promote new and valuable features to clients through knowledge-based resources, training sessions, and proactive outreach.

Job Requirements :

  • Bachelor's Degree: Business Administration, Marketing, Communications, or a related field.
  • Customer Success Experience: Prior clientfacing experience with a track record of managing relationships and driving satisfaction.
  • Communication Skills: Strong verbal and written communication for clear, effective client engagement.
  • ProblemSolving: Ability to identify needs, resolve challenges, and propose solutions proactively.
  • Empathy & Active Listening: Build trust by understanding client concerns and providing personalized support.
  • Project Management: Organizational skills to manage onboarding and ensure timely service delivery.
  • Technical Aptitude: Basic tech understanding is beneficial for training clients on product features.
  • Team Collaboration: Work effectively with crossfunctional teams to enhance customer experience.
  • Analytical Skills: Ability to analyze customer metrics to improve outcomes.
  • CustomerCentric Mindset: Passion for delivering exceptional customer experiences and fostering loyalty.

Job Type: Full-time

Pay: RM2,687.48 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Work Location: In person