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Customer Service - Mandarin Speaker

RM 4,500 - RM 5,500 / month

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Permanent Night Shift – Customer Service Representative (Mandarin)

Work Location: KL Sentral (Onsite)
Working Days: Monday – Sunday (night shift; any 5 days)
Working Hours: 9-hour shifts

Job Description:

We are looking for a bilingual Customer Service Representative fluent in English and Mandarin (spoken, written, and reading).

Key Requirements:

  • Bilingual in English & Mandarin (B1/B2 English level)
  • At least 1 year of experience in customer service
  • Ability to multitask and use multiple applications simultaneously (CRM experience preferred)
  • Familiarity with macOS, Windows, Android, etc.
  • Basic skills in Microsoft Office (Outlook, Word, Excel)
  • Call center experience is preferable
  • Strong negotiation skills and ability to engage with clients
  • Familiarity with the healthcare industry is an advantage
  • Flexible schedule availability

Education:

  • Open to SPM holders with relevant contact center/customer service experience
  • Fresh graduates and experienced candidates are encouraged to apply

Interested? Send your CV to [email protected]

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Would you be comfortable to work on permanent night shift?

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Expected Start Date: 04/21/2025