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Guest Service Assistant cum Night Auditor
RM 1,500 - RM 1,999 / month
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• Handling guest complaints and other related problem and records on the logbook. • Answer guest inquires, handle complaints and attend to the need of the guest. • Balancing the accounts from day shift. • Managing front desk activity and handling guest check-ins and check-outs • Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference • Creating invoices, bills and checks for vendors, employees and contractors • Managing and updating all official documentation pertaining to the role • Ensuring that all end-of-day activities have been successfully executed by employees in all departments • Answering calls and queries related to potential booking • Any other ad-hoc task assigned by management.