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Reporting to the Head, Operation Manager and your responsibilities include but not limit to 1.Overall accountable to an area assigned (which consist of several outlets) be it for P&L, fulfillment of targets, sop and polices of the company 2.Direct and manage food court according to company SOPs and regulatory requirements 3.Coach outlets in-charge and service crew on food handling, service conduct and compliance to standards 4.Work closely with tenants on their operational needs and service consistency 5.Manage food court according to budget with responsibility in creating and executing plans to sustain profitability 6.Monitor sales and provide monthly sales reports with recommendations for business reviews with management 7.Conduct investigations & prepare reports for all incidents happened at outlet and put up recommendation 8.Manage staff performance and disciplinary issues with HRBP 9.Resolve customers’ complaints and operational issues