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IT HELPDESK SUPPORT - CONTRACT 6 MONTH

RM 1,500 - RM 1,999 / month

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Responsibility: To provide Level 1 customer support services to ensure timely issue resolution and comply with the Service Level Agreement. To log and update customer support case status from the case creation until case closure. To provide end users support on the use and administration tasks of Cloud Telephony and Communication Solutions. To coordinate with field engineers for any Level 2 customer support service activities, whenever required. To report to the senior engineers and seek assistance for any Level 3 / Level 4 system support issues whenever required. To compile and produce daily and / or weekly operational reports as required by the management from time to time. To work on a rotational shift basis based on hybrid work model for the provision of 24-hour customer support services whenever required by the Company.