Account Operations Specialist

Pre-Billing Operations: Gather and verify billing information from internal systems/databases. Review and validate pre-billing reports to identify and correct discrepancies or errors. Perform accurate billing calculations based on contract terms, pricing agreements, and service delivery metrics. Validate and cross-check calculations to ensure alignment with client agreements and internal standards. Ensure all data required for billing is accurate and complete before the final invoicing stage. Address any inconsistencies in billing calculations, billing data or customer information, and work efficiently with the relevant teams to promptly resolve any issues or disputes. Ensure accurate record-keeping of all pre-billing activities and associated documentation. Enforce the best practices for pre-billing procedures. Implement a smooth and flawless invoicing process for all corporate clients to ensure a high rate of client satisfaction. Identify opportunities for process improvements in pre-billing procedures and contribute to enhancing billing accuracy and efficiency. Maintain rigid internal Service Level Agreements (SLAs) to deliver top-notch service consistently to all our corporate partners. Uphold adherence to internal controls, company policies, and regulatory requirements. Ensure compliance to key controls. Commercial Process Excellence and Execution Ensure adherence and compliance on all sales operations process Work closely with with Country Ops and Country Commercial teams to onboard, adopt and govern the usage of SFDC (Salesforce.com) CRM tool and ensure proper sales governance in place Salesforce CRM: Monitor, report and adjust as necessary to ensure Key Account managers, Inside Sales and Channel Partner teams maintain data integrity and data quality basis recommended SOPs Any Sale Operations Ad hoc assignment The Qualifications: Education: Bachelor’s Degree Good english speaking and writing proficiency is a must to engage with regional stakeholders across SEA Work Experience: Minimum of 2-4 years in business operations, with a subject matter in finance to within a fast-paced and competitive B2B, SaaS, enterprise, corporate or startup environment. Ability to work independently, deal with data analysis and increase the operational efficiency of the business. Communication: Strong and effective communicator with good presentation and speaking skills who can verbally and visually articulate their point of view clearly and succinctly. MUST be comfortable with MS Excel / Google Sheets and data cleaning and organization Ambitious, self-driven and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment. Should have demonstrated integrity and respect in the performance of their duties