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Technical & Sales Supervisor (Branch Leader)

RM 3,500 - RM 4,500 / month

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Responsibilities:

  • To ensure team / branch performance meets or exceed set target.
  • To ensure daily job quota is set and allocation to technicians on time.
  • To support and/or ensure ad-hoc cases are attended
  • To ensure timely crediting of Branch's daily collections.
  • To assist technicians and CRA in handling customer enquiries and complaints.
  • To assist and provide guidance to technician on technical problem.
  • To ensure adequate repair tools and measuring devices for technicians.
  • To ensure branch warehouse stocks as well as technician stocks accuracy.
  • To conduct periodic stock count for technicians
  • To ensure staff has adequate skill and knowledge for the job.
  • To disseminate technical service information and service activities to the team.
  • To verify and timely submit Service Bill Collection List & Staff claim.
  • To comply PDPA and ABC policy
  • To execute any other job functions as assigned by superior.

Requirements:

  • Min. 2 years in technical service or relevant working experience
  • Possess experience in supervising a team
  • Performance driven and good interpersonal skills
  • Possess valid driving license

Knowledge and Skill:

  • Product knowledge of RO system
  • Complaint handling skill
  • Trouble shooting skill
  • Knowledge of CRMS, Mobile Application & Inventory system

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Performance bonus