Process Associate (Korean Speaker)
Type : Permanent
International Travel Industry
Location: UOA Business Park, Shah Alam
Basic: up to RM9,000
Night shift Allowance: RM20/per day
KPI allowance: Up to Rm 500
Working Hours:24/7 rotational shift
Working hours: Rotational Work Shift (9 Hours Per Day)
Each Shift consists of 9 working hours included 1-hour break-time
Working days: 5 days per week (including weekends)
Job Description
· Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
· Maintain good communication and cooperation with relevant departments
· To exceed customers' expectations in terms of customer service & accurate information.
· Work in a team to achieve the required KPI elements and SLA.
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Communicating with customers through various channels and acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional customer support.
Requirements:
· Possess at least TOPIK 4 or above/ Graduate University in Korea (Non-Native)
· Candidate must possess at least a Diploma or equivalent level (Native)
· Education: SPM, UEC, O-level or; and above
· Freshers are welcome to apply
· Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.
Benefit
· One-way flight ticket & Temporary accommodation (for Expat only)
· Medical Insurance
· EPF & SOCSO will be provided
· Attractive Annual Leave 14 days ; 14 days Medical Leave, 60 days Hospitalization leave
· 5 min walking distance to office – Nearby LRT / KTM Station
· Attractive remuneration package above market standards.
· KPI incentives, Transportation allowances
· Health and life insurance
· Corporate deal
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM8,000.00 - RM9,500.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Application Question(s):
- Are you willing to work on rotation shift?
- When is your availability date to join?
Experience:
- Customer service: 1 year (Preferred)
Language:
- Korean (Preferred)
- English (Preferred)
Work Location: In person