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Process Associate (Korean Speaker)

RM 8,000 - RM 9,500 / month

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Type : Permanent

International Travel Industry

Location: UOA Business Park, Shah Alam

Basic: up to RM9,000

Night shift Allowance: RM20/per day

KPI allowance: Up to Rm 500

Working Hours:24/7 rotational shift

Working hours: Rotational Work Shift (9 Hours Per Day)

Each Shift consists of 9 working hours included 1-hour break-time

Working days: 5 days per week (including weekends)

Job Description

· Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs

· Maintain good communication and cooperation with relevant departments

· To exceed customers' expectations in terms of customer service & accurate information.

· Work in a team to achieve the required KPI elements and SLA.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Communicating with customers through various channels and acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary and providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

Requirements:

· Possess at least TOPIK 4 or above/ Graduate University in Korea (Non-Native)

· Candidate must possess at least a Diploma or equivalent level (Native)

· Education: SPM, UEC, O-level or; and above

· Freshers are welcome to apply

· Full Training Program will be provided for new hires even fresh graduates who are interested to start their career.

Benefit

· One-way flight ticket & Temporary accommodation (for Expat only)

· Medical Insurance

· EPF & SOCSO will be provided

· Attractive Annual Leave 14 days ; 14 days Medical Leave, 60 days Hospitalization leave

· 5 min walking distance to office – Nearby LRT / KTM Station

· Attractive remuneration package above market standards.

· KPI incentives, Transportation allowances

· Health and life insurance

· Corporate deal

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM8,000.00 - RM9,500.00 per month

Benefits:

  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Are you willing to work on rotation shift?
  • When is your availability date to join?

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Korean (Preferred)
  • English (Preferred)

Work Location: In person