Epicareer Might not Working Properly
Learn More

Technical Support Executive (IT)

  • Full Time, onsite
  • Agensi Pekerjaan Linktrix Consultants Sdn Bhd
  • Petaling Jaya, Malaysia
RM 3,000 - RM 3,000 / month

Checking job availability...

Original
Simplified

Position Title: Technical Support Executive

Our client is a leading Information Technology service provider that specializes in delivering consultancy and managed IT service to the group of companies. Currently, they are looking for a Technical Support Executive to provide 1st level of technical support for the company’s system.

Key Responsibilities:

  • Manning help desk to provide response to application support to system users within the organization, and to external customers, clinics, x-ray facilities, laboratories, vendors and Government departments.
  • Daily record of cases using excel to maintain SLA on the help desk request – telephone, email & FIOT Support System
  • Maintaining, managing and updating user manual for all applications.
  • Provide technical support and maintain the Company's corporate website and social media.
  • Accomplishes organization ad-hoc mission by completing related results as needed.
  • Protects operations by keeping information confidential.
  • To undertake any other assignment as required by the immediate superior / Management from time to time.

Key Requirements:

  • Diploma or Degree in IT, Computer Science, or a related field (Fresh graduates are welcome)
  • Basic understanding of IT systems, software applications, and troubleshooting.
  • Strong verbal and written communication skills to provide support to internal and external users.
  • Ability to analyze and resolve technical issues efficiently.
  • Experience or willingness to handle help desk support and user inquiries.
  • Basic knowledge of managing corporate websites and social media platforms.

Job Types: Full-time, Permanent

Pay: Up to RM3,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Work Location: In person