Epicareer Might not Working Properly
Learn More

Site IT Support Analyst

  • Full Time, onsite
  • Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd
  • Shah Alam, Malaysia
RM 3,000 - RM 3,500 / month

Checking job availability...

Original
Simplified

Key Responsibilities

  • Entry-Level Role: Supports small site(s) within the country, handling daily ticket resolution and fleet management based on standard KPIs. Typically assists a Site IT Analyst at a larger location and works under close supervision.
  • Onsite Technology Support: Provides in-person IT assistance to employees.
  • Technical Issue Resolution:
  • Responds to technical support requests via phone, email, and in person.
  • Assists end users with various IT issues by identifying, researching, and resolving technical problems.
  • Troubleshoots user issues related to PC hardware, software, LAN, and voice network systems.
  • Diagnoses issues by consulting with users and collaborates with internal IT teams or vendors to resolve problems.
  • System Maintenance & Upgrades:
  • Installs, configures, and upgrades PC components and software.
  • Plans for and responds to service outages and system disruptions.
  • System Monitoring & Documentation:
  • Conducts proactive monitoring of IT systems using appropriate tools.
  • Logs, tracks, and monitors reported issues to ensure timely resolution.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Excellent interpersonal and communication skills, including active listening and providing guidance.
  • Strong analytical skills to troubleshoot technical issues, assess alternatives, and recommend cost-effective solutions.
  • Ability to adhere to company standards and consistently apply policies.
  • Proficient in verbal communication with the ability to document operational procedures effectively.
  • Willingness to work rotating shifts and holidays.
  • Fluency in English.
  • Possession of a valid Class B driving license.

For interested applicants, please apply online or send in your resume to:

Person in charge: Lara

Tel: 07-2233 228

OUR SERVICE FOR JOB SEEKER IS FREE!

Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

License/Certification:

  • (B) Driving License (Preferred)

Work Location: In person