Site IT Support Analyst
RM 3,000 - RM 3,500 / month
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Key Responsibilities
- Entry-Level Role: Supports small site(s) within the country, handling daily ticket resolution and fleet management based on standard KPIs. Typically assists a Site IT Analyst at a larger location and works under close supervision.
- Onsite Technology Support: Provides in-person IT assistance to employees.
- Technical Issue Resolution:
- Responds to technical support requests via phone, email, and in person.
- Assists end users with various IT issues by identifying, researching, and resolving technical problems.
- Troubleshoots user issues related to PC hardware, software, LAN, and voice network systems.
- Diagnoses issues by consulting with users and collaborates with internal IT teams or vendors to resolve problems.
- System Maintenance & Upgrades:
- Installs, configures, and upgrades PC components and software.
- Plans for and responds to service outages and system disruptions.
- System Monitoring & Documentation:
- Conducts proactive monitoring of IT systems using appropriate tools.
- Logs, tracks, and monitors reported issues to ensure timely resolution.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Excellent interpersonal and communication skills, including active listening and providing guidance.
- Strong analytical skills to troubleshoot technical issues, assess alternatives, and recommend cost-effective solutions.
- Ability to adhere to company standards and consistently apply policies.
- Proficient in verbal communication with the ability to document operational procedures effectively.
- Willingness to work rotating shifts and holidays.
- Fluency in English.
- Possession of a valid Class B driving license.
For interested applicants, please apply online or send in your resume to:
Person in charge: Lara
Tel: 07-2233 228
OUR SERVICE FOR JOB SEEKER IS FREE!
Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM3,000.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
License/Certification:
- (B) Driving License (Preferred)
Work Location: In person