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J54-Customer Service / Client Support Specialist

  • Full Time, onsite
  • Agensi Pekerjaan VR Excellent (M) Sdn Bhd
  • Petaling Jaya, Malaysia
Salary undisclosed

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J54-Customer Service / Client Support Specialist

Petaling Jaya, Selangor

RM2,500 - RM4,000 Per Month

Requirements

Customer Service Specialist – Turn Your Communication Skills Into Brand Power

Do you love interacting with people and enjoy helping customers solve problems? Are you skilled at building trust and handling various situations with ease? Here, your communication is more than just service—it's about creating value and delivering professionalism with warmth.

What We Are Looking For:

- Good in Mandarin speaking, Basic in English.

- Excellent Communication Skills – Clearly express ideas, actively listen, and quickly understand customer needs.

- Emotional Intelligence & Adaptability – Handle customer issues with professionalism and empathy, providing quick solutions.

- Attention to Detail & Responsibility – Ensure accuracy in data, orders, and customer information.

- Team Player – Collaborate with the sales team and other departments to enhance customer experience.

- Basic Computer Skills – Proficient in office software and customer management systems.

Preferred Qualifications:

- Experience in customer service or a related field involving communication and coordination.

- Multitasking skills (a plus).

- Experience in telemarketing or appointment conversion.

Why Join Us?

- A space for creativity and growth – where your strengths will be recognized and unleashed!

- Attractive salary & rewards – Base salary + performance bonuses + annual incentives!

- Work on high-end corporate products – Build a portfolio that impacts the industry!

- Flexible working hours – Maintain your best productivity!

- Comprehensive employee benefits – Secure your future with us!

Responsibilities

Your Role

As a Customer Service Specialist, you are not just answering calls or replying to messages—you are the face of our brand! You will:

- Respond to customer inquiries – Provide prompt and professional assistance.

- Enhance customer experience – Listen actively, handle complaints efficiently, and ensure customer satisfaction.

- Convert potential clients – Guide inquiries into appointments and support sales in achieving targets.

- Manage customer data – Record and follow up on customer needs, ensuring accurate information.

- Assist in store operations – Support daily tasks to maintain a clean, organized environment.

- Handle transactions & settlements – Ensure accuracy in all financial processes.

Job Types: Full-time, Permanent

Pay: Up to RM4,000.00 per month

Benefits:

  • Additional leave
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Yearly bonus

Education:

  • Diploma/Advanced Diploma (Required)

Experience:

  • Customer service: 2 years (Required)

Language:

  • Mandarin (Required)

Work Location: In person