Technical Support 机械技术员
Salary undisclosed
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Job Responsibility
Letâs embark on a new career journey together! ??
As a young professional, the future holds unlimited possibilities!
- Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
- Setup installation of machine and conduct machine operation training in customer site.
- Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
- Acquire technical knowledge on product application.
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until theyâve solved a technical issue
- Properly escalate unresolved issues to appropriate internal
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their machine are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Minimum education is Diploma
- Language requirements: English and Mandarin
- Familiar with modern mechanical technology and capable of operating and maintaining complex machinery
- Able to read and understand technical drawings and instructions
- Possess good troubleshooting and problem-solving skills
- Have a spirit of teamwork and good communication abilities
- Young, energetic, and full of innovative spirit
- Work Location: The company headquarters is located in Kuala Lumpur.
Letâs embark on a new career journey together! ??
As a young professional, the future holds unlimited possibilities!
- EPF/ SOCSO
- Competitive salary and benefits
- Ongoing career development and training opportunities
- Friendly work environment and team atmosphere
- Access to the latest technology and resources
- Incentive programs to help you achieve higher career goals
- Professional training provided by a team of engineers with 20 years of experience
- Basic salary up to 4,000
- Employee training
- Company uniform
- Bonuses and incentives
- Medical reimbursement
- Near to KTM station
- Career advancement opportunities
- Annual salary increase
Job Responsibility
Letâs embark on a new career journey together! ??
As a young professional, the future holds unlimited possibilities!
- Provides profession advices to customer onsite regarding machine installation environment, computer hardware / software system and electricity specification requirement.
- Setup installation of machine and conduct machine operation training in customer site.
- Provides technical support to users by answering questions, troubleshooting problems, setting on machine and training.
- Acquire technical knowledge on product application.
- Research and identify solutions to software and hardware issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until theyâve solved a technical issue
- Properly escalate unresolved issues to appropriate internal
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their machine are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
- Minimum education is Diploma
- Language requirements: English and Mandarin
- Familiar with modern mechanical technology and capable of operating and maintaining complex machinery
- Able to read and understand technical drawings and instructions
- Possess good troubleshooting and problem-solving skills
- Have a spirit of teamwork and good communication abilities
- Young, energetic, and full of innovative spirit
- Work Location: The company headquarters is located in Kuala Lumpur.
Letâs embark on a new career journey together! ??
As a young professional, the future holds unlimited possibilities!
- EPF/ SOCSO
- Competitive salary and benefits
- Ongoing career development and training opportunities
- Friendly work environment and team atmosphere
- Access to the latest technology and resources
- Incentive programs to help you achieve higher career goals
- Professional training provided by a team of engineers with 20 years of experience
- Basic salary up to 4,000
- Employee training
- Company uniform
- Bonuses and incentives
- Medical reimbursement
- Near to KTM station
- Career advancement opportunities
- Annual salary increase