RESPONSIBILITIES OF POSITION
The Barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our brand and product. The barista fulfils any other duties the store manager, assistant manager or shift supervisor assigns and represents Dotty’s in a professional manner.
Responsibilities:
§ Ensures that all customers are educated on our products and services.
§ Maintains the highest quality, consistent product standards.
§ Follows all Company recipes and procedures.
§ Develops an understanding of Dotty’s recipes in differences in flavour and blends.
§ Begins to educate themselves on the various types of Dotty’s products.
§ Proficiently prepares blended and cold drinks provided by the store.
§ Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favourite drinks and food items.
§ Verbally receives and calls back customer orders in a friendly manner.
§ Reports all customer complaints to manager on duty.
§ Responds proactively to prevent customer service situations.
§ Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
§ Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
§ Answers customer questions regarding coffee blends, preparation, and product freshness.
§ Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
§ Sells and serves baked goods and miscellaneous food items to customers.
§ Maintains efficient, friendly service.
§ Restocks shelves when necessary.
§ Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
§ Assists in the distribution of weekly shipments.
§ Reports potential safety hazards to the manager on duty.
§ Reports all employee accidents to the manager on duty.
§ Informs the manager on duty of any operational inconsistencies.
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM2,400.00 per month
Benefits:
- Maternity leave
- Meal provided
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Early shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
Work Location: In person