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Tech Project Executive

Salary undisclosed

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  • Plan, manage, and execute IT project implementation for products and services, ensuring timely and efficient delivery.
  • Ensure IT project processes comply with company procedures and policies.
  • Manage and report project-related facilities, delivery costs, tools, and documentation.
  • Ensure proper handling of IT products by both internal and external teams at all times.
  • Verify that IT product quantities, content, and specifications match documentation.
  • Supervise IT Helpdesk operations, ensuring timely resolution of technical issues.
  • Implement and monitor SLAs (Service Level Agreements) and key performance metrics for helpdesk efficiency.
  • Oversee ticketing systems (e.g., Caction, Bittrix24 and e.t.c) and streamline helpdesk workflows.
  • Provide leadership and escalation support for critical IT issues affecting business operations and implement helpdesk policies, procedures, and best practices.
  • Maintain workplace safety and proper IT product handling during task execution.
  • Ensure accurate task progress updates and reporting in the system.
  • Manage contract agreements, UAT, invoices, and project-related documentation until the acceptance of the first invoice.
  • Ensure all required documents for assigned tasks are complete and returned to the relevant personnel.
  • Address and resolve issues arising from assigned tasks and customer feedback, updating the system accordingly.
  • Perform other ad-hoc duties as assigned.

Job Type: Full-time

Pay: RM2,300.00 - RM2,800.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Work Location: In person

Expected Start Date: 03/10/2025