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Toyota Body & Paint - ECSO cum Service Advisor (Telok Panglima Garang)

RM 2,000 - RM 3,500 / month

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Job Responsibilities:

  • Deliver exceptional customer service to maintain and grow Body & Paint (B&P) services.
  • Evaluate vehicle damage and provide accurate repair estimates for insurance and cash customers.
  • Keep customers updated on costs and repair progress, offering clear explanations.
  • Handle post-repair follow-ups and negotiations with insurance companies.
  • Ensure smooth vehicle handovers to Service Advisors, meeting all customer requests.
  • Follow company policies for warranty, cash, and credit card transactions.
  • Oversee daily B&P operations and ensure compliance with Toyota standards.
  • Drive marketing activities and expand the spotter network to meet B&P targets.
  • Use the 3-in-1 system to track work progress, orders, and service reminders.
  • Coordinate effectively with internal departments and external suppliers.

Requirements:

  • Minimum SPM, SKM II, or Diploma in Engineering (Mechanical/Automotive).
  • Relevant automotive industry experience, especially in Motor Claims.
  • Strong communication skills in English & Bahasa Malaysia (Mandarin is a plus).
  • Valid Class D/B2 driving license.
  • Patient, empathetic, and organized with a problem-solving mindset.
  • Computer literate and eager to learn.
  • Willing to work at Telok Panglima Garang.

Working Hours:
Mon - Fri (8:00 AM - 5:30 PM)
Sat (8:00 AM - 12:00 PM)

Job Type: Full-time

Pay: RM2,000.00 - RM3,500.00 per month

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Work Location: In person