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Reservation Project - Trainer

Salary undisclosed

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Overview:

Job Description

If you have proven 1 year BPO supervisory experience, we have something for you!
Qualifications:
Requirements:

  • Verbal and written communication skills - Excellent
  • Proficiency in English - Excellent
  • Presentation skills - Excellent

Minimum Relevant Work Experience

  • 3 years customer service experience with minimum 2 years training experience
  • Minimum of 1 year of experience as a contact center trainer/agent.
  • Experience in a corporate training background is beneficial, understanding business objectives and aligning training with those goals.
  • Strong presentation and facilitation skills.

Minimum Training Required

  • Fast learner and independent

Skills

  • Minimum bi-lingual proficiency.
  • Excellent Communication Skills: Mastery of verbal and written communication ensures the trainer can convey complex information understandably.
  • Interpersonal Skills: Skilled at engaging with individuals and groups to facilitate learning effectively.
  • Critical Thinking: Capacity to analyze situations and make sound decisions is vital.
  • Adaptability: Ability to gauge user ability and modify delivery skills accordingly.
  • Passion for Training: A genuine enthusiasm for helping others learn and grow.
  • Related experience is strongly preferred.

Preferred Qualifications

  • Proven experience as corporate trainer in the customer service industry
  • Understanding of effective teaching methodologies and tools
  • Willingness to keep abreast of new techniques in corporate training
  • Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an
asset
  • Affluent communication, presentation, and public speaking skills
  • Organizational and time management abilities
  • Critical thinking, analytical and decision-making abilities
Responsibilities:
Responsibilities:

  • Deliver new hire and continuing education training using various methods (ILT, online, CBT).
  • Facilitate training, attending relevant meetings.
  • Provide program-specific training to support staff.
  • Deliver soft skills, sales, and/or technical training.
  • Maintain relevant review exercises to measure agent retention.
  • Create assessments to measure training success (with Training Manager).
  • Administer and analyze training effectiveness surveys.
  • Maintain a professional classroom environment.
  • Develop custom courses in consultation with internal customers.
  • Complete all required training programs.