Reservation Project - Trainer
Salary undisclosed
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Overview: Qualifications:
Minimum Relevant Work Experience
Minimum Training Required
Skills
Preferred Qualifications
Responsibilities:
Job Description
If you have proven 1 year BPO supervisory experience, we have something for you!
Requirements:
Verbal and written communication skills - Excellent- Proficiency in English - Excellent
- Presentation skills - Excellent
Minimum Relevant Work Experience
- 3 years customer service experience with minimum 2 years training experience
- Minimum of 1 year of experience as a contact center trainer/agent.
- Experience in a corporate training background is beneficial, understanding business objectives and aligning training with those goals.
- Strong presentation and facilitation skills.
Minimum Training Required
- Fast learner and independent
Skills
- Minimum bi-lingual proficiency.
- Excellent Communication Skills: Mastery of verbal and written communication ensures the trainer can convey complex information understandably.
- Interpersonal Skills: Skilled at engaging with individuals and groups to facilitate learning effectively.
- Critical Thinking: Capacity to analyze situations and make sound decisions is vital.
- Adaptability: Ability to gauge user ability and modify delivery skills accordingly.
- Passion for Training: A genuine enthusiasm for helping others learn and grow.
- Related experience is strongly preferred.
Preferred Qualifications
- Proven experience as corporate trainer in the customer service industry
- Understanding of effective teaching methodologies and tools
- Willingness to keep abreast of new techniques in corporate training
- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an
- Affluent communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical and decision-making abilities
Responsibilities:
Deliver new hire and continuing education training using various methods (ILT, online, CBT).- Facilitate training, attending relevant meetings.
- Provide program-specific training to support staff.
- Deliver soft skills, sales, and/or technical training.
- Maintain relevant review exercises to measure agent retention.
- Create assessments to measure training success (with Training Manager).
- Administer and analyze training effectiveness surveys.
- Maintain a professional classroom environment.
- Develop custom courses in consultation with internal customers.
- Complete all required training programs.