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Technical Specialist
RM 4,000 - RM 5,000 / month
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- To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective.
- Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite.
- Analyze, investigate and fix known issues and work towards timely resolution according to SLAs.
- Provide daily, monthly, bi-yearly system checks or monitoring as required.
- Ensure the system and support-related documentation is maintained and up to date.
- Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues.
- Able to work in team and involved in project delivery together with project team.
- Minimum education is Certificates / Diploma in any discipline.
- Proficient in English for both spoken and written, Bahasa Malaysia is plus point.
- Have Good Communication Skills for client interactions and support
- Passionate and have strong interest in technology
- Strong problem-solving skills and attention to detail.
- Proficient in using various software applications and tools.
- Ability to work effectively in a team
- Ability to work independently with minimal supervision
- EPF & SOCSO
- Annual Leave
- Medical Benefits
- Project incentives