Business Analyst

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Write functional specifications of user needs for application development, enhancements and testing.
• Conduct inquiries pertaining to the development of new information systems to meet current and projected business needs.
• Formulate and define scope of system and objectives
• Prepare project plans and implementation schedules.
• Prepare functional, systems and program specifications.
• Analyze user requirements, procedures, and problems to improve existing systems.
• Maintain and develop documentation for responsible area.
• Confer with organizational units involved to determine requirements.
• Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job, this could include formal or self paced professional development.
• Oversee large, complex, more important projects or more than one project, including planning, assigning, monitoring and reviewing progress and accuracy of work, evaluating results.
• Prepare project plans and schedules.
• Provide status updates of assigned projects.
• Observe or runs test of program using sample or actual data.
• Devise sample input data to test accuracy of program.
• Recommend/conduct training.
• Maintain a good working relationship with customers and vendors.
• Serve as escalation point for troubleshooting issues.
• Maintain positive relations with all employees encouraging them to suggest ways of improving IT systems.
• Ensure 100% adherence to all IT and department policy, processes and procedures.
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other facilities to ensure best practices are shared throughout the organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality)
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.
• Collaborate with key business resources in order to gather business requirements
• Understand business concepts, processes, design solution and translate it to executable functional specification
• Lead gap analysis workshops
• Drive application standardization during the analysis phase
• Collaborate with development team on the realization
• Write and execute test cases to ensure requirements are covered and solution is working correctly.
• Coordinate user acceptance test with Subject Matter Experts
• Plan and execute implementation
• Develop and maintain documentation for responsible area (user guide, maintenance guide, etc.)
• Provide support/Lead incident resolution in the assigned area
• Detailed understanding of features of software applications assigned to him/her
• High level knowledge of the existing application landscape to identify best solution for specific use cases
• Ensure 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

• Typically reports to Management. Direct supervisor job title(s) typically include:
• Job is NOT directly responsible for managing other employees (e.g., hiring/ termination and/or pay decisions, performance management).

JOB QUALIFICATIONS

SKILL & KNOWLEDGE REQUIREMENTS

• Strong communications and customer service skills
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to understand complex business problems and translate it to IT language
• Structured, process driven, pragmatic problem solver approach
• Good understanding of software development lifecycle
• Good influencing and communication skills
• Experience with working in MNC or related roles environment advantages
• Fluent in English
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.
• Thorough knowledge and in-depth field experience regarding emerging or job technologies required to fulfill the job.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor's Degree in Computer Science or related field preferred.
• Minimum 2-5 years of experience in Business Analyst or similar role OR an equivalent combination of education, training or experience

Advantage

• Master's Degree in Computer Science or related field
• Worked in an environment using Agile development methodology and Oracle EBS.
• ITIL Foundations Certification
• Prior experience in application development.
• Contract length: 12 months (Renewal)
• Possesses drive with “can-do” attitude
• Required language(s): English, Bahasa Malaysia
• Good interpersonal, communication and presentation skill
• Capable of developing positive work relationship, a favourable work environment within the team and other functional group

Location of Work: Bayan Lepas, Penang

Work hour: Monday to Friday (8am to 5pm)

Job Type: Contract
Contract length: 12 months

Pay: From RM4,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Work Location: In person