Housekeeper

Ø To implement the consistent delivery of superior customer service through the Customer Service Programme.

Ø To ensure that the department creates a professional impression to customers and team members.

Ø To review and act on Customer Service Reports relevant to areas of responsibility to achieve positive and consistent results.

Ø To review and act on customer feedback relevant to the areas of responsibility. This to include customer complaints and compliments.

Ø To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.

Ø To ensure effective communication with your team by holding regular briefing sessions and attending all management meetings.

Ø To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members personal development. To ensure training is recorded and all team members follow the Company Induction Programmed.

Ø To compile the department Training Plan to meet the hotel business objectives and develop team members.

Ø To carry out performance reviews for team members every six months, following company guidelines.

Ø To set clear objectives for departmental team members, linked with the hotel’s Business plan.

Ø To co-ordinate the recruitment of new departmental team members up to supervisory level, in line with the Company Recruitment Policy.

Ø To continuously coach and counsel colleagues.

Ø To review the success of training in meeting objectives.

Ø To correct unacceptable behavior and performance in line with the company disciplinary procedures

Ø To ensures the department operates effectively on a day to day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.

Ø To comply with the responsibilities under the Regulatory Reform (Fire Safety) Order 2005 as detailed in the QMH Fire Safety Management System, a copy of which can be found in each hotel or accessed on the intranet.

Ø To review and co-ordinate action on Hygiene Audits in order to enhance the environment and achieve positive consistent results.

Ø To act as the Hotel Guest Relations Manager as required, ensuring a professional and friendly service throughout the hotel.

Ø To always set in mind of the hotel and goals and objectives and those of those of other departments, maximizing the role play in delivering the hotel budgeted targets.

Ø To implement an effective key control system in department, thus ensuring the security of all housekeeping keys.

Ø To be fully aware of and adhere to security procedures laid down.

Ø To ensures the department actively maintains and supports Investors in People procedures and practices in order to ensure re-recognition.

Ø To attend training when required.

Ø To be fully aware of and strictly adhere to Fire, Bomb and Health and Safety procedures.

Ø To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.

Job Type: Full-time

Pay: From RM3,800.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Cameron Highlands: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Housekeeping: 5 years (Preferred)

Expected Start Date: 03/01/2025