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Customer Support (Mandarin)

RM 3,000 - RM 3,700 / month

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Job Duties:

  • Handle call and emails regarding inquiries from clients, candidates, and stakeholders regarding certification, exam processes, and project details. Provide accurate and timely information and support.
  • Provide information and guidance to clients on exam preparation, certification requirements, and other related services.
  • Application processing; basic products only (renewals)
  • Ensure the highest quality of service is provided at all times, with strict adherence to agreed service levels.
  • Be an ambassador for treating all internal and external customers with respect and in a professional manner at all times.
  • Contribute to the continuous improvement of current customer processes and procedures.

Job Types: Full-time, Fresh graduate

Pay: RM3,000.00 - RM3,700.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Performance bonus

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • Mandarin (Preferred)

Expected Start Date: 03/17/2025