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Network Support Specialist
RM 1,700 - RM 2,500 / month
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JOB SCOPE:
- As a 1st Level Support for Operations Team.
- Perform 9 hour shift work in NOC and shift replacement if required.
- Ensure all alerts are attended and escalated until the issue is resolved.
- Manage ticketing system ITOP and update accordingly for tracking purposes.
- Responsible for answering any whatsapp or call or email from customers.
- Perform daily check on any Bandwidth detected down in PRTG.
- Hand over outstanding matters to the next shift team for follow-up.
- Daily Shift and Network report submission.
- Routine task on Router Maintenance at customer premises.
- Perform signal check at customer location prior installation.
- Support and troubleshoot if required for further checking.
- Perform router troubleshoot / installation for klang valley/outstation sites.
- Perform OPA sites backup test during night shift.
- Update Daily Shift Report and Network Report interval hourly from 12am until 9am
- Generate Monthly reports to Project team @ all customers.
- Escalate any issue to the 2nd and 3 Level Operations Team for further action and resolution.
Job Type: Full-time
Pay: RM1,700.00 - RM2,500.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Health insurance
- Opportunities for promotion
- Parental leave
Schedule:
- Rotational shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
Education:
- Malaysian Special Skills Certificate (Required)
License/Certification:
- B2,D (Required)
Work Location: In person