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Network Support Specialist

RM 1,700 - RM 2,500 / month

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JOB SCOPE:

  • As a 1st Level Support for Operations Team.
  • Perform 9 hour shift work in NOC and shift replacement if required.
  • Ensure all alerts are attended and escalated until the issue is resolved.
  • Manage ticketing system ITOP and update accordingly for tracking purposes.
  • Responsible for answering any whatsapp or call or email from customers.
  • Perform daily check on any Bandwidth detected down in PRTG.
  • Hand over outstanding matters to the next shift team for follow-up.
  • Daily Shift and Network report submission.
  • Routine task on Router Maintenance at customer premises.
  • Perform signal check at customer location prior installation.
  • Support and troubleshoot if required for further checking.
  • Perform router troubleshoot / installation for klang valley/outstation sites.
  • Perform OPA sites backup test during night shift.
  • Update Daily Shift Report and Network Report interval hourly from 12am until 9am
  • Generate Monthly reports to Project team @ all customers.
  • Escalate any issue to the 2nd and 3 Level Operations Team for further action and resolution.

Job Type: Full-time

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Free parking
  • Health insurance
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Overtime pay

Education:

  • Malaysian Special Skills Certificate (Required)

License/Certification:

  • B2,D (Required)

Work Location: In person