Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

Customer Service Executive [Mandarin Speaking]

Salary undisclosed
Checking job availability...
Original
Simplified

Overview of the Position:

The role involves interacting with customers (referring to our agents , known as Independent Business Owners (IBO)) to address their concerns, respond to inquiries, and assist with their needs through various channels. Additionally, providing support to department management to guarantee efficiency, organization, customer satisfaction, and loyalty.

The role required to execute the below tasks and initiative:

  • Handling Customer or agents (IBO) Inquiries: Respond to customer or agents (IBO) inquiries via phone (inbound and outbound), email, chat, or social media promptly and professionally within the SLA set.
  • Providing Product/Service Information: Educate customers or agents (IBO) about the products and the related information, the marketing plan, rules, regulations, and policies to expedite decision-making for member inquiries.
  • Resolving Issues: Efficiently handle and resolve complaints and issues, striving for first-call resolution and conducting necessary follow-up with customers or agents (IBO) via calls and emails.
  • Handling Escalations: Escalate complex issues to the relevant department or manager. Communicate effectively with other departments and resolve problems promptly.
  • Ensuring Customer or agents (IBO) Satisfaction: Follow up with customers or agents (IBO) to ensure their issues are resolved and they are satisfied with the service provided.
  • Assist with ad-hoc tasks as delegated.
  • Support company events or functions when required.

To be successful in this role, we are expecting the below:

  • At least 1-2 years of customer service experience preferably in the MLM (Multi-Level Marketing), Direct Selling, or Retail Industry.
  • Familiar with tools such as ticketing systems, CRM, Salesforce etc.
  • Proficient in MS Office application (Words, Excel, PPT)
  • Proficient in verbal & written English, Bahasa Malaysia & Mandarin or Cantonese.
  • Empathy, patience, effective problem-solving skills and negotiation skills.
  • Pleasant personality with excellent interpersonal skills.
  • Service-oriented with positive mindset.
  • Able to work independently with minimum supervision.
  • Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)
  • Working days : Monday to Friday (9am - 6pm)

Job Types: Full-time, Permanent

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Do you possess or have access to your own transportation?
  • What's your expected monthly basic salary?
  • How much notice are you required to give your current employer?

Experience:

  • Customer Care Specialist: 2 years (Required)