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Customer Care Officer
RM 1,800 - RM 2,000 / month
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KUHEN ENERGY HOUSE
Vacancy for CUSTOMER SERVICE
JOB DESCRIPTION:
1. **SYSTEM DATABASED
- Engages in superior customer service by making information readily available
- Registration for new and existing customer
- Maintain an up-to-date customer database by entering customer profile details
- Working with the sales team to develop targeted sales strategies.
- Creating and presenting sales performance reports daily, monthly and yearly.
- Maintain financial accounts by processing customer/ patient adjustment payment
- Collect cash and handle credit card transactions to process payments for purchase
- Ensure work area including shelves and aisles are neat and tidy
2. **APPOINTMENT
- Assist in scheduling customer appointment
- Helping in reconfirm with customer after book appointment
- Manage large amounts of incoming call
3. SOCIAL MEDIA
- Answers questions from customer
- Recommend potential product and package or service to customer by collecting customer information and analyzing customer needs
- Creates a plan for gaining customers and then retaining them.
RESPONSIBILITY:
- Responsible for day-to-day customer service matters.
- To execute ad-hoc duties when required.
- Provide administrative support function to the company.
- Maintain and update filing, inventory, mailing, and database systems.
- To assist the sales team of the database system.
QUALIFICATIONS:
- Diploma or Degree in Marketing, Business or related field
- Fresh Graduate are welcome to apply
- Willing to learn
- Good communication skills
- Good Attitude
- Proactive and Energetic
- Team Player with Leadership Potential
BENEFITS:
- Permanent (Full Time)
- Overtime Pay
- EPF, SOCSO, and EIS
- Entitle Leave
- Uniform
- Career Growth
www.kuhenenergyhouse.com
Job Types: Full-time, Permanent
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Maternity leave
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Night shift
Supplemental Pay:
- Commission pay
- Overtime pay
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)