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Chat Support - Mandarin Speaker

RM 3,500 - RM 4,000 / month

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  • Respond to customer inquiries and provide information about products, services, or company policies.
  • Guide customers through processes, such as making a purchase, setting up an account, or navigating a website.
  • Identify and resolve customer issues or complaints effectively and in a timely manner.
  • Escalate complex issues to higher-level support or other departments, if necessary.
  • Maintain a thorough understanding of the company's products, services, and policies.
  • Communicate clearly and effectively in written form, as chat support relies on written communication.
  • Document customer interactions, issues, and resolutions in the company's system.
  • Must be able to speak, read and write in English and Mandarin
  • 3 month WFH , referring to performance IT can be extended or might required to do work from office
  • Able to work on rotational shift/ night shift
  • Fresh graduates are welcome with any field of study
  • Candidates with little to no prior work experience are encouraged to apply
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
  • Able to receive continuous feedback and work in a fast-paced working environment
  • KWSP and SOCSO
  • Annual leave and sick leave
  • Medical & Insurance Coverage
  • Career Progression opportunities