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Operations Assistant

  • Full Time, onsite
  • ORIGIN HERBAL HAIR TREATMENT SDN BHD
  • Petaling Jaya, Malaysia
RM 2,300 - RM 3,200 / month

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  • Attend customer general inquiries related to the company's services
  • Follow up the conversation, instant messaging within schedule
  • Performing the online scalp consultation and recommending products and services
  • Collecting customer information and analyzing customer needs
  • Supporting promotional activities, road shows, exhibitions, health seminars, talk
  • Executing, updating and recording matters related to new outlets/ outlet details
  • Support outlets on POS system utilization and management
  • Respond to and resolve customer inquiries, feedback/complaints
  • Servicing accounts of whole Malaysia outlets
  • Outlets visit begore or during event, ensure smooth operations towards SOP
  • Maintain and manage outlets visit checklist & report
  • Formulate standard operating procedures related to operations
  • At least 1 years working experience in related field or customer service
  • Proficiency in MS office (Word, Excel, Power Point) and customer service skills
  • Willing to travel often for outlet visit
  • Good interpersonal skills, initiative, creative and innovative
  • Group Insurance
  • Medical Benefit
  • Staff Purchase