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The role of Specialists – Receipting, is to be the subject matter expert related to the Receipting Processing which is responsible for conducting services relating to Billing & Cash Applications. The incumbent will be part of a team of specialists that will report to the Order to Cash Manager.
This person will support in delivering a high performing Order-to-Cash function, through meeting KPIs and financial targets.
OTC Service Delivery
- Responsible for day-to-day operational duties, process payment matching and record receipts from on timely manner.
- Perform clearing of open items in customer accounts.
- Monitor collection activities of past due, critical accounts, monitor Accounts Receivable (AR) balances.
- Develop and maintain good working relationships with counterparts in BU, HQ to ensure smooth processing of transactions.
- Liaise with internal and external on receipting and reconciliation related matters, conduct root cause analysis and work on process improvement.
- Prepares adjustments (credit/debit memos) when necessary and ensuring the adjustments is prepared in accordance with the relevant policies and approval.
- Serve as the subject matter expert pertaining to receipting operations.
- Work closely with tBusiness Partner unit and ensure all accounting activities of OTC processes are executed effectively and efficiently with appropriate controls and end to end view.
- Perform month-end and year-end closing steps in accordance with the established work instructions and checklist.
- Perform other duties and responsibilities as assigned by manager.
Reporting Requirements
- Prepare reports and assist in any data entry when required.
- Prepare monthly Customer Aging Reports for BU.
- Prepare, generate, and evaluate reports for collection accounts, credit reports, and client accounts.
- Prepare debtors reconciliation for assigned portfolio and ensure reconciling items are resolved within the timeline.
- Responsible for the timeliness and accuracy of receipting reports
Project Management and Continuous Improvement
- Support the implementation of new procedures as well as evaluate, plan, and implement improvements of existing procedures in all business processes and practices.
- Work closely with the Team Lead and systems support team to continually automate, streamline, and improve current reporting, operational and reconciliation processes to improve business efficiency.
- Assist with ad hoc projects as needed. Liaise with internal and external on billing related matters, conduct root cause analysis and work on process improvement.