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Client Success Executive

RM 3,000 - RM 4,000 / month

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  • Provide comprehensive training to clients on the Coohom platform.
  • Serve as the primary point of contact for client inquiries and issue resolution.
  • Drive client renewals and strengthen relationships by understanding their needs.
  • Assist clients in creating visualizations and designs using the Coohom platform.
  • Collaborate with Sales, Marketing, and technical teams for a seamless customer experience.
  • Stay updated on industry trends, competitors, and new Coohom features.
  • Bachelor’s degree in interior design, Business, or related field (preferred).
  • 2+ years in client success or customer service within a technology or design environment.
  • Able to communicate in Mandarin, English and Bahasa Malaysia.
  • Proficiency in Coohom or similar design tools (SketchUp, 3ds Max).
  • Strong Communication, Presentation, and Interpersonal Skills.
  • Ability to understand clients’ needs and provide tailored solutions.
  • Highly motivated, detail-oriented, and capable of managing multiple tasks simultaneously.
  • EPF/SOCSO
  • Annual leave
  • Medical leave
  • Competitive salary with additional commission opportunities.
  • Opportunities for professional growth and development.
  • Collaborative and innovative work environment.